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Axes

These are the axes for Real ITSM 1.1 Service Reaction benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Limit all Real financial planning to a MPFP of one year or l...

Rating: 2.5/5

Average rating
(1 vote)

Bonus: Use MS-Excel

Rating: 2.5/5

Average rating
(1 vote)

Under-utilise all key resources - maintain emergency capacit...

Rating: 2.5/5

Average rating
(0 votes)

Prohibit all optimisation, efficiency or consolidation activ...

Rating: 2.5/5

Average rating
(0 votes)

Document only a very few procedures and enforce none of them

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Use MS-Excel

Rating: 2.5/5

Average rating
(0 votes)

All reports and metrics provide only enough information to s...

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Use MS-Excel

Rating: 2.5/5

Average rating
(0 votes)

Staff know just enough about core systems

Rating: 2.5/5

Average rating
(0 votes)

No replication of last remaining person who understands a le...

Rating: 2.5/5

Average rating
(0 votes)