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Axes

These are the axes for Real ITSM 1.2 Service Demand benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Design for failure

Practice submitted by rob on September 4, 2008 - 00:21. [nid:539]

Rating: 2.5/5

Average rating
(0 votes)

Delay new services

Practice submitted by rob on September 4, 2008 - 00:21. [nid:540]

Rating: 2.5/5

Average rating
(0 votes)

Divert new services to better fit IT requirements

Practice submitted by rob on September 4, 2008 - 00:21. [nid:541]

Rating: 2.5/5

Average rating
(0 votes)

Have formal SLAs and argue over SLAs on a regular basis with...

Practice submitted by rob on September 4, 2008 - 00:21. [nid:542]

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Use MS-Excel

Practice submitted by rob on September 4, 2008 - 00:22. [nid:543]

Rating: 2.5/5

Average rating
(0 votes)

Design for the lowest availability level that will be tolera...

Practice submitted by rob on September 4, 2008 - 00:22. [nid:544]

Rating: 2.5/5

Average rating
(0 votes)

Do not plan or rehearse for service discontinuities unless p...

Practice submitted by rob on September 4, 2008 - 00:26. [nid:547]

Rating: 2.5/5

Average rating
(0 votes)

Treat capacity planning and monitoring as pointless

Practice submitted by rob on September 4, 2008 - 00:22. [nid:545]

Rating: 2.5/5

Average rating
(0 votes)

Minimise security infrastructure investment except under thr...

Practice submitted by rob on September 4, 2008 - 00:26. [nid:548]

Rating: 2.5/5

Average rating
(0 votes)

Wait for service discontinuities and/or design services to e...

Practice submitted by rob on September 4, 2008 - 00:22. [nid:546]

Rating: 2.5/5

Average rating
(0 votes)
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