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Axes

These are the axes for Real ITSM 1.2 Service Demand benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Bonus: Wait until after this happens

Rating: 2.5/5

Average rating
(0 votes)

Perform occasional forensic security audits from within IT

Rating: 2.5/5

Average rating
(0 votes)

Have a system to allocate vendor contacts

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Rotate contacts to share the value

Rating: 2.5/5

Average rating
(0 votes)

Seek to be a reference site for all purchases

Rating: 2.5/5

Average rating
(0 votes)

Encourage outsourcing in the appropriate situations

Rating: 2.5/5

Average rating
(0 votes)