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Axes

These are the axes for Real ITSM 1.3 Service Taming benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Capture all services going into production

Rating: 2.5/5

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Bonus: Use MS-Excel

Rating: 2.5/5

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Operations staff have strong pre-prepared excuses to reject ...

Rating: 2.5/5

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Tag services using terminology understood by and relevant to...

Rating: 2.5/5

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Bonus: Use network IDs or invoice numbers

Rating: 2.5/5

Average rating
(0 votes)

Release new services into production, without input or awar...

Rating: 2.5/5

Average rating
(0 votes)

Minimise and retard change

Rating: 2.5/5

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Bonus: Don't change

Rating: 2.5/5

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Records kept of all Stuff except where records are not kept

Rating: 2.5/5

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Bonus: Use MS-Access

Rating: 2.5/5

Average rating
(0 votes)