AboutContactShopWhat's newHome

Axes

These are the axes for Real ITSM 1.6 Activities benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.7 Roles (10 axes)

Do Risk Managementt

Rating: 2.5/5

Average rating
(1 vote)

Maintain a Real Risk Register

Rating: 2.5/5

Average rating
(1 vote)

Do User Management

Rating: 2.5/5

Average rating
(1 vote)

Service Desk buffers surges in user activity

Rating: 2.5/5

Average rating
(1 vote)

Categorise Incidents as PBCK or PBND

Rating: 2.5/5

Average rating
(0 votes)

Reduce service levels using SLM

Rating: 2.5/5

Average rating
(0 votes)

Log all contacts

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Close and reopen Requests as much as possible

Rating: 2.5/5

Average rating
(0 votes)

Maintain a Known Idiot database

Rating: 2.5/5

Average rating
(0 votes)

Bonus: …with Runarounds

Rating: 2.5/5

Average rating
(0 votes)