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Jedi Problem Management

The Real ITSM Institute (RITSI) is all for anything that allows pre-emptive problem management. Since the probability of technology ever doing this is near zero, we have researched a number of alternatives for you, including astrology, tea leaves, and goats' bowels. In the end we settled on the most likely option for ever pre-emptively detecting problems: Jedi Problem Management.

We first found reference to this advanced discipline on Twitter:
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Here are some mentions of JPM:

  • Luke, I am your server.
  • May the "logoff force" be with you.
  • These aren't the OIDs you are looking for.
  • The fault is strong with this one.
  • I’ve got a very bad feeling about this.

Any others? Any information about this exciting new method?

Comments

Hokey religions

Han Helpdesker > "Hokey frameworks and ancient service management tools are no match for a good blaster at your side, kid." (Shoots printer)

Help me Obi-Wan

Help me Obi-Wan Kepner-Tregobi. You’re my only hope.

Learner / Master

When I left you, I was but the Incident learner, now I am the Problem master.

More JPM from @AndyRAParker

Stopped they must be; on this all service delivery depends. Only a fully-trained Problem Manager, with the Force as his ally, will conquer Incidents and their evil causes.

much to learn, IT still have.

much to learn, IT still have.

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