Governance

in

There is no governance in ITSM (though it creates some data for governors to use). There is no governance in IT (though it also creates data for its masters). Governance is performed by governors, who don’t work in IT (heck governors don’t work)... Now that “management” has come to mean anything that people do, and “governance” is used to mean what “management” was supposed to, this raises the small problem of what to call Real ITSM governance.

Introduction to Real ITSM page 27

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