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Contingency planning


Some cultures take a risk-averse approach, planning for all contingencies and minimising risks. Other cultures are more laissez faire, preferring to economise on mitigation and take the hit on occasional consequences. In the analogy of the grasshopper and the ant, most grasshoppers end up getting fed, whether they have to beg borrow or steal it (e.g. by becoming Seasonal Provisioning Consultants). The required frantic burst of energy can be seen as more economical than the long grind of the ant.

Introduction to Real ITSM page 82

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