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This site is now retired. It is only a static archive. Some functions may not work any more. Real ITSM modelReal ITSM consists of
Unlike ITIL, which uses the word “process” with a cavalier disregard for any generally accepted definition of the word, Real ITSM prefers to refer to “activities”. We do this partly because it is a better-suited word and partly to keep the OGC lawyers at bay. This does mean that the “four Ps” doesn’t work any more (People Processes Products Partners), so Real ITSM uses the alternate model of Wetware Activities Stuff and Parasites which is just as mnemonic. Real ITSM activities are carried on in all Deathcycle phases independent of services. It is, like, just a model, you know. Real activities carry on regardless. An extract from the official Introduction to Real ITSM
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Made in New Zealand by Rob England 
Real ITSM is created by The IT Skeptic.
Real ITSM™, Realitsm™, CultITSM™, BAPITSM™, EgoITSM™, FavorITSM™, DogmaITSM™, PragmaITSM™ and ParasITSM™ are trademarks of Two Hills Ltd.
Except where indicated otherwise, all contents of this site are © Copyright 2020 Two Hills Ltd www.twohills.co.nz.
Except where indicated otherwise, the text on this page by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Content must be attributed to "Two Hills Ltd www.twohills.co.nz" plus the URL of the source material.
RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England
Comments
On the mark - well done
Having just passed the ITIL test, I see the need for the KMS to be renamed to SNNTK - Stuff Nobody Needs to Know - a separate silo of information for each IT staff member to maintain their job without others understanding.