Welcome to Real ITSM

Idealised models such as ITIL®, COBIT and ISO20000 are all very well for theoretical discussions, but more and more people are discovering these models just don't fit the way we do things in the real world.

Join the movement that is sweeping the ITSM community. Find out about Real ITSM, as it is done in the real world.

Making IT Real. Get Real.

Real ITSM is a satire created by The IT Skeptic.

Read more about Real ITSM here (and see some samples from the book).

The official Introduction to Real ITSM- the book

The official Introduction to Real ITSM introduces Realitsm to the world!
Making IT Real. Get Real.

It is not often that ITSM books are funny, but - according to readers - this one is funny. What readers are saying:

Announcing Real Lean Green SixSigma Cloud SaaS ITSM

The Real IT Service Institute (RITSI) is proud to announce the release of Real Lean Green SixSigma Cloud SaaS ITSM, or RLGSSCSSITSM for short(-ish).

The Buck Manager

Newsletter issue submitted by rob on June 12, 2009 - 07:39. [nid:726]
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Every IT organisation should have a Buck Manager - it is an essential role.

From the book Introduction to Real ITSM:

8.1 Buck Manager

A buck can be defined as any detectable or discernable accountability that has significance for the management of the IT department or their staff or the operation of the department, and evaluation of the impact an accountability might cause to the department.

Real ITSM organisations operate on the principle of functional and hierarchal (horizontal and vertical) buck passing.

Real ITSM on Categorisation

From the official Introduction to Real ITSM:

5.7 Categorisation

An area that agitates the perfectionists among us is categorisation; of services, incidents, problems, changes, assets, pencils…

Real ITSM product compliance

Newsletter issue submitted by rob on May 6, 2009 - 10:39. [nid:723]
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Oh dear, DogmaITSM may have to amend the book Introduction to Real ITSM. Most of you will recall that the book says

    1.8.5 FavorITSM

    In order to regulate the Real ITSM industry, and thereby protect the integrity of RITSI and public confidence in Real ITSM, RITSI issues compliance certification to users, products, and services under the FavorITSM program.

Way cool! The Wright Cycle for you

Wright Cycle picture In response to popular demand, the Real ITSM Wright Cycle is available now on shirts and mugs. The perfect ITSM conversation piece.

Hurry! Buy the book now and double your money!

Yes it's true! If you buy the Introduction to real ITSM for the low low price of $18.99, its resale value is over forty dollars!. But don't take our word for it: check it out on Amazon.com. See for yourself. Easy money! Buy now!

Real ITSM adopted by British government as standard process framework for assessment of training, software and certification

In a surprise move today, the British government standards agency announced that going forward from this date all Information Technology Service Management assessments (of people, organisations or products) are to be based on Real ITSM instead of ITIL.

news from Real ITSM

Newsletter issue submitted by rob on March 25, 2009 - 01:11. [nid:714]
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Greetings Real ITSM Practitioners (Official)

It seems that international buyers of Introduction to Real ITSM are doing OK buying direct from Lulu (I make double the money when you buy direct so I don't mind). Please provide feedback on your experience.

If you insist on Amazon.co.uk or Amazon.de or whatever, please wait - I'm still working on it. Hopefully will be there in a few more weeks.

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