This is cool! Assess your organisation (or client) against Real ITSM, just like in the book. And it is free. Not many things are for free in Real ITSM!

Here is an example.

The tool produces a Reckoning. The Real ITSM metric it produces is RATS: The Real Assessment Total Self-assessed. As the book says: "if auditors or management ask about the status of Real ITSM in your organisation, you can give a RATS".

10 other things you should know about ITIL
TechRepublic posted a fairly inane "10 Things you should know about ITIL", so here are the IT Skeptic's 10 other things you should know about ITIL:

• There is no evidence for ITIL

The official Introduction to Real ITSM introduces Realitsm to the world!
Making IT Real. Get Real.

This book is not about ITIL®. Really. Real ITSM is a tongue-in-cheek satirical look at what the real-life processes of IT Service Management might be, as compared to the “official” defined processes published in the authorised books of frameworks like ITIL. Find out what the Service Desk are really up to.

It is not often that ITSM books are funny, but - according to readers (see below) - this one is funny.

The Introduction to Real ITSM is not all lampooning the status quo in IT. It also promotes a number of alternate ideas to stimulate discussion.

This book is a useful new tool for introducing, teaching, workshopping or discussing ITSM in general or ITIL in particular.

It also makes a great gift to an ITSM geek (there are not many things you can say that of them).

And it is readable by anyone who deals with IT: i.e. it is not just for those who do IT but also those who have IT done to them.

There is a fifteen-page extract from the book on Lulu. In addition, you can find numerous extracts on this site, especially starting here as well as all the links down the lefthand side.

What readers are saying: